Shipping

Last updated: 7 August 2026

1. Who ships

Nolea is a brand of Starbrand Group s.r.o., Varšavská 715/36, 180 00 Prague 8, Czech Republic. Company ID 24607754, VAT ID CZ24607754. Contact: info@noleacollective.com.

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2. Delivery countries

We deliver only within the Czech Republic.

3. Shipping cost

Shipping 79 Kč. Shipping is free on orders of 1 500 Kč and above. The charged amount is always shown at checkout before payment.

4. Order preparation

Orders received before 12:00: handed over to the carrier the same working day. Orders after 12:00: handed over the next working day.

5. Carrier and delivery times

Carrier GLS. Delivery within 24-48 hours from dispatch. Times are indicative and may be affected by unforeseeable events and public holidays. The choice of carrier may change for operational reasons.

6. Tracking

Once the label is created you will receive a tracking number by e-mail and in the tracking section of your order.

7. Cash on delivery

Cash-on-delivery payment is available with a surcharge of 30 Kč. For orders above a certain value or in high-risk areas, cash on delivery may be limited or excluded in accordance with the Terms and Conditions. The cash-on-delivery surcharge is non-refundable.

8. Delivery, attempts and storage

Delivery attempts and parcel storage are governed by the carrier’s terms. Delivery to a drop-off point is possible. We do not ship to unsupported PO boxes.

9. Failed delivery or refusal

If delivery fails for reasons attributable to the customer or the parcel is refused, it is returned to us via the carrier. In such a case we refund the price of the products less only the return-transport costs. The cash-on-delivery surcharge is non-refundable. For details see Returns and refunds, with returns accepted up to 100 days.

10. Damage, tampering, losses

Inspect the parcel on delivery and, where possible, sign for it with reservation. Report any damage within 72 hours to info@noleacollective.com with your order number and photos of the exterior, the interior and the product. We will open a claim with the carrier and offer an exchange or a refund depending on the outcome.

11. Return method

Returns are handled through the GLS return label that we provide; the delivery address is printed on the label itself, so you do not need to fill in any address. For details see the Return Policy.

12. Peak periods and holidays

During periods such as Black Friday, Christmas and public holidays, times may be extended. We will announce any suspensions on the website.

13. Updates

We may update this policy. Changes apply to orders placed after publication.