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Warranty

Last updated: 7 August 2026

This page is a summary of the Terms and Conditions, which prevail in the event of a conflict. It applies only to the Czech Republic.

1. Statutory warranty for consumers (B2C)

We are liable for defects that exist at the time of receipt and appear within 2 years of receipt, under the Civil Code.

  • Presumption of defect: if a defect appears within 1 year of receipt, it is presumed to have existed already at the time of receipt, unless the contrary is proven.
  • Notice of defect: the consumer must inform us without undue delay after discovering the defect.
  • How to report a defect: send a description of the defect and proof of purchase to info@noleacollective.com. We may ask for photos or further technical details.
  • Expected conformity: the goods must meet both subjective and objective requirements, including the functionality, durability and safety that can reasonably be expected.
  • Claims and deadlines: you may request a free repair or replacement within a reasonable time and without significant inconvenience. We bear all costs necessary to bring the goods into conformity, including shipping, labour and materials.
  • Price reduction or withdrawal: if repair or replacement is impossible or disproportionately costly, is not carried out within a reasonable time, or in the case of a serious or recurring defect, you may request a price reduction or withdrawal from the contract.

Logistics in the Czech Republic: for pickups and return deliveries within a warranty claim we use GLS. Approved requests by 12:00 are usually collected the same business day; delivery within 24-48 hours of dispatch. Deadlines are subject to unforeseeable events and public holidays.

2. Warranty for businesses (B2B)

For business purchases, the law of the Czech Republic applies and, unless otherwise agreed in writing, a warranty of 12 months from receipt. The warranty covers manufacturing defects present at the time of receipt and does not cover wear and tear, accidental damage or improper use. The logistics of pickup and delivery within the B2B warranty are handled through agreed channels; any costs and deadlines may vary and will be stated on a case-by-case basis.